Terms and conditions

Terms and Conditions

Vehicle Type

It is the passenger’s responsibility to ensure that they order the correct type of vehicle in order to carry the numbers of passengers and luggage.


Prices quoted and paid are for passengers being ready to travel at the booked time. All prices are subject to change without prior notice due to unforeseen circumstances.

Phone Bookings

All phone bookings are taken with great care and detailed attention to ensure accuracy is maintained. Some of the bookings may be recorded for training and verification purposes. We will not be held liable for any incorrect information provided by third party.

Booking Confirmations

We will send e-mail confirmations to all of our passengers, provided they have included a valid e-mail id with their booking. This will include phone bookings as well as web bookings.


Payment can be made by following methods:

  1. By cash to driver.
  2. Prepay in advance by Credit/Debit Card online via Paypal. (admin fee may be applied)
  3. PayPal using online web or by link. (admin may be applied)
  4. Account payments are to be settled with 5 days of being invoiced (surcharge may apply for late payments)

Fraud Prevention

To protect our drivers and passengers safety we have implemented a random installation of security cameras in our cars. Any online credit/debit card bookings will be subject to verification and passengers may be asked to provide ID with the credit/debit card.

Waiting Time Charges

All pickups from the airports allowed 45minutes free from the landing time/docking time. Any further waiting time will be charged at 25p per minute (minimum £2.50). Flight delays are exempt from this charges. Pickups from home, hotel, offices and other venues are allowed 5 minutes from the actual booked time, thereafter 25p per minute (minimum £2.50) will be added to the fare quoted.

Additional Passengers and Luggage

Additional passengers and luggage may be added with the permission of the office but not exceeding the numbers per vehicle type ordered.

Additional Drop offs and Pick ups

Additional drop offs and pickups will be charged per mile with a minimum fee of £5.00 per stop.

Booking Cancellations

A booking can be cancelled in advance by giving 8 hours notice. A fee of £6.00 will be deducted for any pre paid transfers which are cancelled. For cash bookings there will be no charges applicable for cancellations notified prior to 8 hours of the pick up time. Any booking made on the basis of paying cash to the driver secured with a credit card or debit card will be charged the full fare in the event of cancellations notified under 8 hours. All pre paid booking cancellation notified under 8 hours will not be refunded.


If the passenger missed a flight this information must be informed to us immediately so that we will notify the driver not to enter the airport for that pick up. If the journey was pre paid it will be refunded after deducting 5% for bank charges. However if the passenger wishes to take a later flight we will provide the service at no extra cost.

We will monitor the flight, and have you picked up when you land, provided that we have been supplied with the correct flight information. This applies to all flights that are delayed up to 90 minutes, flight delays that exceed this may result in the booking being cancelled. Please inform the office as soon as you become aware of any such delays.

When travelling to the airport, it is the responsibility of the passenger to allow enought time to check-in, thus pick up time should be selected to ensure flight is not missed. Its best to arrive early at the airport, then to arrive late.

No Show

No show is defined as follows: If passenger books a private hire car with us and failed to meet the driver on pick up time, this will include home, hotel and other private address. This will include wrong date wrong time bookings. If the passenger fails to make contact to inform their status at the airport will be considered as a no show. All bookings prepaid by a credit or debit card will not be refunded in the event of a no show.


Refunds will be issued on the following grounds:

  • Booking prepaid with a credit card or debit card and cancellation notified 8 hours prior to the actual pick up time.
  • If the passenger missed the flight and informs us in advance either by email, text or via phone and obtains a cancellation number.

All cancellations are subject to minimum fee of £6.00

No refunds will be issued for the following:

  • Cancellations notified under 8 hours
  • If the passenger books the PHV for a wrong date, wrong filght number and other misleading information.
  • If the passenger leaves the pick up point with out informing us for any reason whatsoever.
  • Once passanger used the Service no refund will be consider in any case.


The driver will take the route to a destination by considering the following

facts: the traffic, time, road closures, diversions.


The company accepts no liability for the following: Severe traffic delays, road closures, extreme and poor weather conditions and unconfirmed transfers that’s without booking Ref No
The main cause of missed flights is incorrect pickup time selected on the booking, the driver will aim to pick you up at the time on the booking confirmation. Therefore it is the responsibility of the passenger to check flight and gate closure times, and allow for traffic when selecting pickup timings.

Due to the nature of the Service provided any concerns with the driver or the vehicle should be made prior to departure of the journey.

The Company shall not be liable for delay or failure in performance resulting from causes beyond the Company’s reasonable control.

Passengers are liable for any mess made in the vehicle, and a cleaning fee may be payable. The fee varies according to each incident.

Special Fares

Our Prices will be 50% extra on the following dates; 25th, 26th, and 31st December and 1st January. This is due to limited drivers available for work during seasonal periods and we accept only “Prepaid Transfer” for these days to secure the booking. Please note that we provide child seats as a courtesy service. Whilst we make every effort to ensure child seats are available, we cannot guarantee, suitability for your child, or availability for your journey. Usage of child seats is entirely at the passenger’s discretion, and we cannot be held responsible or liable for their usage.